About MRM Group
Specialty Insurance Expertise. Built on Trust.
Founded in 1999, MRM Group (MacDougall Risk Management) is a specialty commercial insurance underwriting and risk management company serving insurance professionals and their clients across the United States.
For more than 25 years, we have specialized in Product Recall insurance, helping businesses across the product supply chain protect themselves from the financial and reputational consequences of catastrophic recall events.
Our programs are distributed through a broad network of independent commercial insurance brokers and wholesale intermediaries, giving insurance professionals access to specialized underwriting expertise, responsive service, and tailored insurance solutions.
Who We Are
Our Story
MRM Group was founded to provide specialized insurance solutions for complex commercial risks. Over the past 25+ years, we have developed deep expertise in Product Recall insurance and built lasting relationships with brokers, insureds, and other industry stakeholders.
In 2010, MRM became a coverholder for Lloyd’s of London, gaining full underwriting authority for its Product Recall insurance program. This milestone strengthened our ability to provide specialized underwriting while maintaining the flexibility and responsiveness that have always defined MRM.
Today, MRM is recognized as a key participant in the U.S. Product Recall insurance market, supported by a strong broker distribution network and a long history of serving specialized commercial risks.
MRM became a coverholder for Lloyd’s of London, with full underwriting authority for its Product Recall insurance program.
Why Brokers Choose MRM
The Strength of Lloyd’s. The Responsiveness of a Boutique Underwriter.
We believe insurance professionals should not have to choose between the capabilities of a global insurance marketplace and the personalized service of a specialty underwriting facility.
MRM brings these strengths together.
As a Lloyd’s coverholder, we provide the underwriting expertise and financial backing associated with Lloyd’s of London while operating as a lean, flexible U.S.-based underwriting organization focused on responsive service.
Our brokers value our ability to:
- Respond quickly to inquiries and submissions
- Provide timely quotes
- Apply specialized underwriting expertise
- Develop solutions for complex or unique risks
- Maintain open and direct communication
- Support brokers throughout the policy lifecycle
Our goal is simple: make it easier for insurance professionals to place specialized risks with confidence.
Beyond the Policy
Our Commitment to Our Insureds
Insurance matters most when something goes wrong.
MRM’s commitment extends beyond underwriting and policy issuance. We work to support our insureds when they need us most, with experienced claims management and specialized risk-management resources.
Over the years, MRM has managed and paid more than $100 million in claims, giving our team firsthand experience with the complexities and consequences of product recall events.
That experience has helped us build relationships that go far beyond individual policies. Some of our insureds have been trusted partners for more than 20 years.
For us, these long-term relationships are one of the strongest measures of our success.
Our Purpose
Our Mission
We protect U.S. businesses across the product supply chain from the financial and reputational devastation of catastrophic recall events.
Our mission is to bridge the gaps left by traditional property and liability coverage through tailored, innovative insurance solutions supported by proven underwriting and claims expertise.
We strive to provide the specialized protection, responsiveness, and resources businesses need to manage challenging risks and recover when unexpected events occur.
Our Values
What We Stand For
Our approach is built on principles that guide how we work with our broker partners and insureds.
Expertise
We bring deep knowledge of specialty underwriting and the unique risks businesses face across the product supply chain.
Integrity & Trust
We believe strong insurance relationships are built on transparency, reliability, and doing what we say we will do.
Responsiveness
Our brokers need answers when they need them. We emphasize timely communication, quoting, and service and strive to remain accessible whenever our broker partners need us.
Long-Term Relationships
We measure success by the strength and longevity of our relationships—not simply by individual transactions.
Risk Management & Claims Support
Our role doesn’t end when we issue a policy. We provide specialized expertise and claims support designed to help insureds navigate challenging events.
Innovation
Specialized risks don’t always fit standard insurance solutions. We continually look for flexible and tailored approaches to address evolving exposures.
What We Offer
Our Specialty Insurance Programs
MRM’s expertise is focused on specialized commercial risks where experience, flexibility, and responsive underwriting matter.
Flagship Program
Product Recall Insurance
Our flagship Product Recall program is designed for U.S.-based businesses across the product supply chain. We help protect insureds from the financial and reputational impact of product recall events while providing access to specialized crisis-management resources.
Auto Physical Damage
Transportation Insurance
MRM also provides specialized Auto Physical Damage (APD) insurance solutions for transportation businesses. Our approach combines specialized underwriting with responsive claims support to help businesses manage vehicle-related risks and get back on the road following a loss.
Our Network
Trusted Industry Relationships
Longstanding relationships with experienced industry partners strengthen MRM’s ability to deliver specialized insurance solutions.
Lloyd’s of London
MRM has been a Lloyd’s of London coverholder since 2010 and has full underwriting authority for its Product Recall insurance program.
RQA Group
For product recall events, MRM works with RQA Group, a global crisis-management organization, to provide specialized support when an insured is facing a recall.
Independent Insurance Brokers
MRM distributes its insurance programs through independent insurance brokers and wholesale intermediaries. Our broker-first approach allows insurance professionals to access our specialty underwriting expertise on behalf of their clients.
Built for Insurance Professionals
MRM understands that brokers need more than a policy—they need an underwriting partner they can rely on.
Whether you are evaluating a complex Product Recall exposure, looking for specialized transportation coverage, or need guidance on a difficult risk, our team is available to discuss your client’s needs.
Have a specialized risk to discuss?
